CEU Institute is hiring a Key Account Managers & Relationship Development Support Personnel.
This position is a front-line business account and client service position responsible to identify and successfully maintain relationships while fostering new opportunities with existing clients. Must be able to effectively manage 200-400 accounts in need of speakers and sponsors for accredited continuing education.
The successful candidate must be able to multi-task in a very fast paced environment and must have a strong talent and love for client interactions mainly via telephone. Experience required in business to business relationship management, servicing, and heavy administration.
The Account Representative will be responsible to manage ongoing effective communication and relationships by conducting telephonic check-in points as needed per quarter to ensure 100% satisfaction as well as weekly communications via telephone and email.
Job Responsibilities:
• Asking existing speakers/sponsors/customers for referrals to others in the industry to create new relationships.
• Coordination with other members of the team to fill course openings with qualified speakers and/or sponsors
• Conduct a minimum of 100 instructor/sponsor calls by phone per week to create course leads and performing follow-up on responses from all marketing leads for courses/speakers/sponsors.
• Respond to all phone calls and messages (email and telephone) within 24 hours.
• Demonstrate complete working knowledge of compliance with accreditation standards and company policies by reviewing and providing verbal summaries for standards and policies at the end of 30 days
JOB REQUIREMENTS
Job Requirements:
• Bachelor’s degree in marketing or business. Equivalent skills learned through business development, sales experience may be considered.
• Experience working with Microsoft office programs
• Experience working in a fast paced collaborative environment
• High level of professionalism and confidence demonstrated by telephone and written communications
• Ability to present to and influence customers
• Must be independent self-starter with ability to spend 90% of the time working independently
• Experience managing customer accounts
• Cold calling experience preferred
• Healthcare and/or Insurance Experience/Terminology
Cover letter strongly encouraged. Please briefly describe how your past role(s) give your experience in this role as well as salary history. Send to careers@ceuinstitute2019-net.ntc6-p2stl.ezhostingserver.com
NO Phone calls or onsite visits accepted