The TN Bureau of Workers’ Compensation wants to ensure that injured workers return to their health and to their jobs as quickly as possible. To help meet these goals, an Adjuster Certification Program was developed to educate adjusters about the requirements of Tennessee’s workers’ compensation laws, rules and regulations. The purpose of this program is two-fold: assure that injured employees are treated fairly, and to assure that Tennessee workers’ compensation claims are handled in an appropriate and uniform manner.
The program is conducted by Bureau staff including judges, program directors, and the assistant administrator. Training sessions are offered periodically through the year. Insurance adjusters who attend the two-day class, and then pass a final exam can be recognized by the Bureau as “certified”. This designation indicates a higher level of understanding of Tennessee’s workers’ compensation claims handling standards, the time frames for providing benefits and the improved communications that result from early and continued contact with each person involved in the claim. This designation can also prove to be a marketing advantage for adjusters and the carriers/Third Party Administrators as employers looking to obtain workers’ compensation insurance will be able to access the list of certified adjusters and certified adjusting entities.
CE is NOT required. An adjuster’s certification expires 24 months from the date of designation. Notice will be sent to certified adjusters at least thirty calendar days prior to the expiration of their certification.
More information can be found on the Bureau site: HERE